Jaffer Al Khaboori, Director of Planning, Insights and Performance at Ooredoo says IVRS will support customers' lifestyles with ease and convenience Jaffer Al Khaboori, Director of Planning, Insights and Performance at Ooredoo says IVRS will support customers' lifestyles with ease and convenience

Ooredoo Oman has launched an easy-to-use IVRS payment and recharge system for its subscribers. Available 24 hours a day, every day of the week, the over-the-phone automated system accepts any locally issued debit or credit card and gives callers the option of saving their details, making future transactions even faster.

Jaffer Al Khaboori, director of planning, insights and performance at Ooredoo said: “Our IVR facility has been developed in response to dialogue with customers and is part of Ooredoo’s commitment to supporting their lifestyles with a full range of inspiring services. It also means that subscribers are always able to be in contact with those that matter most, whether they are in Oman or overseas.”

Emphasising on the simplicity of the IVR system, Al Khaboori explained that all calls, whether via mobile or landline, are free of charge and are answered immediately. He added that payments of up to OMR 100 per transaction are permitted, and customers can make payments or credit top-ups for themselves or other parties. Callers will simply be asked to provide their own 16 digit card number, the card’s expiry date, and the three digit CVV number on the back of the card.

In addition to IVR payments, Ooredoo customers can continue to settle their accounts and top up their credit through the Ooredoo eRecharge platform, via Facebook, at Ooredoo Self-Service machines across the country, through mobile banking apps and ATMs, and using scratch cards and vouchers.