Vietnamese operator, VNPT has chosen to modernise its charging and business support system.

The project is aimed at enabling service convergence and advanced charging capabilities, and improve the user experience for VNPT’s 40 million pre-paid and post-paid subscribers. The new system is also targeting to reduce operational costs.

The Ericsson Charging System is replacing VNPT’s legacy infrastructure, and the contract includes a backend IT peripheral system that will speed up the deployment and migration.

With the Ericsson Charging System in service, VNPT’s subscribers will be able to request and update account information in real-time and automatically get notifications on costs, balances, and bonuses. The system will also give VNPT a better understanding of subscriber behaviour and make it possible to rapidly create personalised offers, for example charging individual subscribers for bandwidth or specific services.

Nguyen Nam Long, general manager, VNPT Network, said: "Ericsson’s modernisation of our charging system gives us the agility needed to meet the changing needs of our subscribers who expect greater control, personalisation and flexibility. It also helps us prepare for the introduction of 4G and makes it easier to further develop our service offering.”

The Ericsson Charging System will be put in service by VNPT during the fourth quarter of 2017, allowing VNPT to launch 4G services on this new platform.

Denis Brunetti, head of Ericsson Vietnam and Myanmar, said: "VNPT and Ericsson have a close collaboration. We continuously introduce new and advanced technology in VNPT’s network and the Ericsson Charging System will reduce the overall service management and service delivery costs. It will also enable VNPT to increase subscriber satisfaction and to capitalise on new business opportunities.”