Safaricom activates converged billing platform

Converged billing system is intended to improve customer service.
Kenya's Safaricom hopes to improve customer service with the new billing system.
Kenya's Safaricom hopes to improve customer service with the new billing system.


Kenyan telco Safaricom has activated a converged billing system for its pre-paid and post-paid subscribers.

The telco expects the converged billing system to improve customer experience for its 17 million subscribers.

Post-paid customers will now receive their bills in real time, enabling them to monitor their usage more efficiently. They can also pay their bills more promptly using the M-PESA service.

“This migration into a converged billing ecosystem is a key plank of our continued efforts aimed at improving our overall proposition,” said Bob Collymore, CEO, Safaricom.

The transition to the new billing system was expected to disrupt some services including bill payment by M-PESA, and post-paid customer enquiry serviced. However, Collymore asked Saraicom’s customers to “bear with us” and said that temporary sacrifice would be worthwhile.


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