Airtel Nigeria apologises for outage

Operator issues apology after construction workers damage network
Airtel subscribers in Nigeria experienced a disruption in services after construction workers damaged underground cables.
Airtel subscribers in Nigeria experienced a disruption in services after construction workers damaged underground cables.

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Airtel Nigeria has apologised to its customers in Lagos due to the partial network blackout that occurred after its cables were damaged by construction workers. This outage left many customers devoid of communication over the weekend.

Airtel’s statement said: “Airtel Networks Limited sincerely apologize to our esteemed customers, especially those in Lagos, for the network disruptions which resulted in poor data and call services in the evening of yesterday, Saturday, 4 December, 2011.”

Airtel said that its investigations revealed that the partial network failure, which lasted for over three hours, was due to the vandalism of its underground network fibre cables “by some construction workers in Lagos mainland”.

Though the operator confirmed that its network was back to being fully functional, it used the opportunity to drive home the message that the Nigerian government should declare telecommunications equipment “a critical national infrastructure”.

“We want to use this medium to reiterate our strident call on the relevant governmental authorities to urgently declare telecommunications infrastructure as Critical National Infrastructure.

"A policy in this direction will go a long way in securing telecommunications equipment across the country and help in boosting the quality of service often negatively affected by disruptions caused by vandalisation of this vital equipment,” Airtel said.

 

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