Viva Bahrain ordered to axe termination fee

TRA orders Viva to stop termination fee for mobile special number service
Viva Bahrain has been charging subscribers to cancel its Special Mobile Number Servicem, the TRA said.
Viva Bahrain has been charging subscribers to cancel its Special Mobile Number Servicem, the TRA said.

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Bahrain's telecom regulator, the TRA, has ordered the country’s third mobile operator, Viva Bahrain to stop forcing its customers to pay BD1,500 ($3,978) when terminating its Mobile Special Number Service.

“All telecom licensees in Bahrain are required to notify it of modifications to their standard subscriber agreements for TRA’s approval, however VIVA Bahrain did not notify TRA of the unapproved term before it implemented it [termination fee],” the TRA said in a statement.

The regulator added that it was also concerned that the fee would “impede the uptake of the mobile number portability service in Bahrain” and hinder competition.

According to the order, VIVA Bahrain must ensure that the unapproved term is removed from any new copies of its application form by February 17, 2012. Any subscriber that has been charged the BD1,500 for terminating the service is also entitled to a refund from Viva Bahrain.

 

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