Blackberry users in parts of the Middle East have suffered delays in services including email and instant messaging due to “technical challenges” on the company’s network.
UAE telco Du issued a statement at the weekend to inform its Blackberry customers that they might have “experienced degradation in their Blackberry services due technical challenges as reported by RIM, the manufacturer of Blackberry”.
“Degradation might include delays in sending or receiving messages or using other services such as Blackberry Messenger,” Du said.
The statement added: “Customers may also be unable to create new accounts, add or integrate third-party email accounts, or use Blackberry subscriber web sites. Blackberry Enterprise Servers may be unable to connect to the Blackberry Infrastructure. Wireless service providers and device resellers may experience delays in using Blackberry administration web sites, creating subscriber accounts, or provisioning services for subscribers.”
The telco said that its technical team is working closely with RIM to resolve the matter as soon as possible.
Blackberry users in Oman and Egypt have also reported problems with the service.
A spokesperson for RIM was unable to elaborate on the cause of the problem and said that the company had not yet issued a statement, but would probably do so today.