Vodacom launches hosted PBX service

Service will eliminate the need for business customers to have their own PBX
Vodacom has launched a cloud-based PBX service for its enterprise customers.
Vodacom has launched a cloud-based PBX service for its enterprise customers.


South African operator, Vodacom, has launched a hosted IP PBX (private branch exchange) platform, eliminating the need for its business customers to have a PBX on their premises.

The new cloud solution was launched by Vodacom Business Services, the enterprise arm of Vodacom Group.

Hosted in the Vodacom Data Centre, the IP PBX solution has all the features of a traditional PBX, which allows users within a company to exchange internal calls while sharing the external lines through a switchboard.

The infrastructure has the added benefit of being highly secure and easily scalable to growing business needs. The technology used in the solution also means that Vodacom Business Services can service multiple customers and sites as part of the same virtual PBX, allowing it to improve efficiency and lower costs.

"The benefits for enterprises of all sizes are quickly realised," said Gary Hart, Vodacom Business Services' executive head of network services and unified communications.

"One of the primary benefits is the cost savings in licences and VoIP calls. Having no PBX on site is a distinct advantage as support is all done by Vodacom's expert support staff. Should a handset fail, it is quickly replaced at zero cost to the user, and users can be added, renamed or reduced as required. Our online Customer Portal allows access by your authorised staff 24/7 and features may be added or reduced depending on our customers' needs."

The solution is offered on an OPEX based service with Vodacom Business Services supplying the customer with a choice of IP handsets and licences. The services are delivered via a secure and guaranteed IP connection, like fibre, microwave and diginet.


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