TRA claims “negligence” in number portability

The regulator is auditing both operators to avoid mistakes in the applications
Du, Eisalat launches new rewards scheme, Operators, TRA, UAE, UAE telecoms


The United Arab Emirates Telecommunications Regulatory Authority (UAE TRA) has blamed negligence when filling in mobile number portability applications, for the low completion rates for number transfers.Since the launch of MNP at end of 2013, 134,222 applications have been rejected out of 190,185 mobile number porting requests received, according to figures from the TRA published at the end of May.

“The system is working, but there is negligence when filling the applications,” said Majed Al Mesmar, acting director general of UAE TRA.

Al Mesmar said that errors had been detected in the forms being submitted for MNP requests. To request a transfer, customers need to visit the service centre of their current operator, where staff from the operator then fill in a form on behalf of the customer. Errors had occurred, Al Mesmar said, where customers submitted identity documents that did not match the details they gave to the operator staff, or where the staff had incorrectly completed the form. The TRA is urging customers to check their application forms when signing, and also noted that the regulator is also auditing operators to guarantee a fair process.

Al Mesmar told CommsMEA that the TRA is checking all the applications rejected by the operators. “If you find these mistakes in the applications, of course, you have to reject them,” he added.

“Most of the rejections are because of this reason,” reminded Al Mesmar. “There are silly mistakes, they have nothing to do with the system,” he said.

When asked about creating an independent office managed by the TRA, Al Mesmar said that the TRA is not planning to do so as the process is the responsibility of the operators. “We set the rules and we do audits and we check,” he said. 

REGISTER NOW | Webinar Event | Security you can bank on – Safeguarding the Middle East’s financial sector

Presented in partnership with security and network specialist Cybereason, the second in the three part webinar series will bring together a panel of experts to discuss how banks and financial institutions are evolving their service offering while simultaneously staying one step ahead of the cyber criminals who seek to bring their operations crashing to the ground.

Editor's Choice

Emerson expands analytics platform for industrial enterprise-level wireless infrastructure management
Plantweb Insight platform adds two new Pervasive Sensing applications that manage wireless networks more efficiently with a singular interface to the enterprise
Digitalisation seen as a competitive advantage by Middle East private businesses
Nearly 80 per cent of private business leaders acknowledge that digitalisation can impact business sustainability
Etisalat introduces Multi-Access Edge Computing architecture delivering best-in-class video streaming performance for 5G networks
MEC architecture achieves performance gains of as much as 90% in video streaming, validating how ultra-low-latency applications will be delivered over 4G and 5G networks

Most popular

Don't Miss a Story