Zain connects branches with Visual System

Platform introduced to facilitate customer transactions


Zain has announced the introduction of a Visual Communications System to connect a number of its largest branches through a secure audio and video conferencing network.

The platform links branches to its head office sales management team allowing quicker and secure communication. The branches in Kuwait connected on the platform are located at the Airport, Avenues, Al Hamra, Hawally, and Salmiya.

The platform will accelerate customers’ urgent transactions, as well as will unify communications across the company’s branches.

The Visual Communications System will provide significant synergies for the Direct Sales Management, located at Zain’s headquarters, with the various branches, all managed through real-time full video and audio conferencing facilities in order to facilitate the completion of customer requests.

The system will also provide a path for employees to conduct daily meetings with the company’s headquarters via video and audio conferencing, eliminating the need to be present at the headquarters to do so, and for customers to complete major transactions without the need to visit the company’s headquarters.

Ahmad Al Kandari, Zain's sales director, said: “The announcement is another step toward Zain’s vision to provide the highest level of customer convenience. The activation of such advanced technological platforms will no doubt leverage Zain’s efforts to remain the largest mobile operator in Kuwait through offering maximum convenience to our customers across their touch points with us.” 

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