Nawras to use Response Tek ‘Voice of the Customer’

Real time insights from customers will be sent to Nawras
Customers, Enhancement, Nawras, Oman, Telecoms, Voice


Nawras has adopted the ResponseTek’s ‘Voice of the Customer’ Listening Platform. The company will receive real time insights and feedback from its customers.

In the first stage of the ‘Voice of the Customer’ programme, Nawras will be sending SMS surveys to all customers who contacted the Contact Centre each day, an average of 10,000 interactions daily. The feedback programme will be extended to all remaining touch points by the end of the year, including complaints, in store purchases, outbound calls payments and network queries.

Nawras will be able to evaluate the impact of products and services by analysing trends and usage data.

Amaal Al-Lawati, director at Nawras said: “Nawras is the first operator in the Middle East to go live with ResponseTek’s software, making us a leader within the Ooredoo Group and in the region. Since inception, customer service has been our driving factor and we have continued to invest in the latest technology and innovate service through different channels to deliver a caring and listening service for our customers. The new software gives us the opportunity to measure customer satisfaction during every interaction and identify potential new options that will improve the customer experience, deliver more value and provide a personalised service to all.” 

REGISTER NOW | Webinar Event | Security you can bank on – Safeguarding the Middle East’s financial sector

Presented in partnership with security and network specialist Cybereason, the second in the three part webinar series will bring together a panel of experts to discuss how banks and financial institutions are evolving their service offering while simultaneously staying one step ahead of the cyber criminals who seek to bring their operations crashing to the ground.

Editor's Choice

Emerson expands analytics platform for industrial enterprise-level wireless infrastructure management
Plantweb Insight platform adds two new Pervasive Sensing applications that manage wireless networks more efficiently with a singular interface to the enterprise
Digitalisation seen as a competitive advantage by Middle East private businesses
Nearly 80 per cent of private business leaders acknowledge that digitalisation can impact business sustainability
Etisalat introduces Multi-Access Edge Computing architecture delivering best-in-class video streaming performance for 5G networks
MEC architecture achieves performance gains of as much as 90% in video streaming, validating how ultra-low-latency applications will be delivered over 4G and 5G networks

Most popular

Don't Miss a Story