Etisalat Nigeria has renewed managed services contract with Nokia Networks for three more years with expanded services scope. Under the contract, Nokia Networks will manage the operator’s 3G and GSM networks.
“In line with Etisalat’s strategy to be the best quality of service operator in Nigeria and to improve the operational efficiency, we have signed a new managed services agreement with Nokia Networks,” said Matthew Willsher, CEO, Etisalat Nigeria.
“Compared to the previous managed service model, the new agreement covers end-to-end operations and maintenance management for all network elements at Etisalat sites. It has also improved Network Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) according to global best in class standards. Nokia Networks has met our requirements with its delivery capability to achieve our strategy; therefore we have renewed the contract with the company,” he added.
“Renewal of this contract underlines Etisalat’s confidence in our managed service capabilities in ensuring smooth network operations and maintenance,” said Igor Leprince, senior vice president and head of MEA, Nokia Networks.
“Our strength in the global scale and expertise to manage complex networks will continue to help Etisalat Nigeria provide the best service experience for its customers. Our further increased focus on innovation and standardisation of processes and tools as well as six sigma quality training in our global delivery centres will help our operator customers worldwide including Etisalat transform their network quality and operational efficiency at reduced operational cost,” Leprince noted.