Etisalat UAE launches SMB call centre

Call centre for SMBs is in operation and is an extension to the customer care team
Salvador Anglada, chief business officer at Etisalat.
Salvador Anglada, chief business officer at Etisalat.


Etisalat has announced the launch of a call centre to cater to the business needs of small and medium sized business (SMB) customers in the UAE. Etisalat’s state-of-the-art call centre service - 800 5800 – will serve this segment by offering convenient and comprehensive ICT services and support.

The call centre for SMBs is in operation and is an extension to Etisalat’s existing customer care team that caters to nearly 11 million customers in the UAE.

According to the company, the increased focus on promoting the SMB sector is likely to add over 100,000 new businesses in the UAE over the next three years.

Salvador Anglada, chief business officer at Etisalat, said: “Small and medium businesses are important contributors to the UAEs economy helping develop national entrepreneurial spirit in younger generations. At Etisalat, we recognise that SMB’s business needs vary drastically from those of larger enterprises. Therefore, we have designed a state-of-the-art SMB dedicated call centre to lend our telecom expertise in helping this segment grow and backing the UAE economy at large.”

John Lincoln, senior vice president of Small and Medium Businesses at Etisalat, said: “Unilateral to the UAE’s vision to foster the country as the region’s leading business hub, we are committed to partner SMBs every step of the way by addressing their distinct business needs. We aim not only to equip them with advanced telecom and technology tools that improve their competitiveness, but also provide them with requisite professional support to help them grow.” 

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