Etisalat’s roaming customers can now reach customer care centre by dialling *145*8002300#, upon which they will receive an immediate call back from Etisalat, connecting them with the customer care agent.
The calls will be free of charge for post-paid subscribers, while Wasel prepaid mobile customers will be charged standard incoming roaming call rates.
Khaled ElKhouly, chief marketing officer at Etisalat, said: “We are extremely pleased to give our postpaid valued customers access to the customer care center from outside the country free of charge, and assist them at any time, regardless where they are around the world.
“Mobile connectivity is an integral part of overseas travel and we want to ensure a hassle-free travel as our customers go abroad for business or pleasure. Earlier, we launched a unique round-the-clock ‘Live Chat’ feature on our new Etisalat UAE app that gives customers an economical way to contact our customer care agents while roaming. The move to waive off and discount outbound calling charges to our Customer Care Centre for post-paid and prepaid accounts is an extension of our commitment to provide seamless travel experience and connectivity, which is also very easy on our customers’ pockets,” ElKhouly added.