Vocalcom launches cloud-based contact centre

Provider pledges rapid deployment, cost-cutting, 100% uptime
Ali Kassab, executive vice-president, Corporate Growth, Middle East, Africa and Asia-Pacific, Vocalcom.
Ali Kassab, executive vice-president, Corporate Growth, Middle East, Africa and Asia-Pacific, Vocalcom.

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Contact centre solutions specialist Vocalcom has announced the launch of a cloud-based omni-channel contact centre services platform for the UAE.

The Vocalcom Cloud platform, which has already been introduced globally, is designed to deliver "ease and simplicity for organisations, eliminating expensive IT operational costs in the process", according to a statement from Vocalcom.

"As one of the first dispositions of its kind in the UAE, the Vocalcom Cloud solution, which will be mapped out regionally at a later date, enables businesses and outsourced service providers to manage contact centre requirements worldwide, across multiple delivery centres, with consistent customer experience and complete control," Vocalcom added.

The platform is highly scalable, according to the company and can be set up "in a matter of minutes"; Vocalcom claims 100% uptime for customers, as the platform is maintained by the solution provider's support team.

"Our mutual partnership with Amazon WS gives Vocalcom a huge advantage in bringing cloud contact centre solutions to the region," said Ali Kassab, executive vice-president, Corporate Growth, Middle East, Africa and Asia-Pacific, Vocalcom.

"Our platform uniquely positions us to manage capacity and the changing demands of businesses. This is a fantastic alternative to the traditional contact centres and will cut business costs exponentially.

"The new service is easily accessible via our website to experience a 14-day free trial." 

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