TRA to ensure people with disabilities inclusion

UAE regulator to improve access to telecoms services
H.E. Hamad Obaid Al Mansouri, UAE TRA director general.
H.E. Hamad Obaid Al Mansouri, UAE TRA director general.

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 The UAE TRA has instructed the nation’s licensees to allow people with disabilities easier access to telecommunications services. This effort also includes ensuring that the principle of equality is applied, making equal opportunities available between various societal demographics and segments.

The UAE TRA will ensure that no obstructions interfere with the provision of services for this group, and that licensees provide services to ensure that all segments of society are included fairly. The TRA will conduct surveys targeted specifically towards people with disabilities to determine the extent of their satisfaction and happiness with the services. They will also be given priority in the completion of their transactions. All employees in the sector will be trained on the various services, solutions and products that are designed to understand the needs of people with disabilities.

“The direction taken for people with disabilities is part of our social responsibility program in the country. By providing such services, we are prompting these citizens to take advantage of the remarkable evolution and rapid growth of the UAE’s ICT sector. We urge licensees to diversify their methods of providing smarter services, in order to provide accessibility to all segments of our society, including those with disabilities,” said H.E. Hamad Obaid Al Mansouri, UAE TRA director general.

“We aim to provide all the reasons that allow us to successfully become leaders in the field of national services for people with disabilities we have a firm belief of taking advantage of all competencies and human resources we have in the UAE who can partake in engaging in the industry’s comprehensive and integrated development process. Those with disabilities have been able to prove themselves in many fields by showing their capabilities to adapt to different work conditions and expectations, positively reflecting on their productivity and distinctiveness,” H.E. added.

The UAE TRA will ensure that no obstructions interfere with the provision of services for this group, and that licensees provide services to ensure that all segments of society are included fairly. The TRA will conduct surveys targeted specifically towards people with disabilities to determine the extent of their satisfaction and happiness with the services. They will also be given priority in the completion of their transactions. All employees in the sector will be trained on the various services, solutions and products that are designed to understand the needs of people with disabilities.

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