Vocalcom has signed a strategic Value Added Reseller (VAR) agreement with Tech Mahindra to resell Vocalcom solutions, implementation and support services throughout Middle East, Africa and Asia.
Under the terms of the agreement, Tech Mahindra will provide sales, services and support to meet the requirements of the private and government sectors.
“Vocalcom selected Tech Mahindra due to their extensive skills in systems integration, professional service expertise and their vast presence globally,” stated the company.
Ali Kassab, EVP Corporate Growth, ME, Africa, APAC of Vocalcom said: “Vocalcom has experienced an exponential development in the Middle East and African (MEA) region over the past two years. Our strategy is to grow through indirect channels with strong partners who have a solid reputation, experience and diversified resources in the Contact Centre industry.
“Tech Mahindra is a globally recognized name as one of the best system integrators and it was the right fit for us to partner with them. With a large and successful project in Abu Dhabi Distribution Company (ADCC) and the growth of the contact center market in MEA and Asia, the unique offering of Vocalcom and the large coverage and expertise of Tech Mahindra, we believe this partnership will see a vast array of success stories. Both companies have a mutual understanding of improving our customers businesses and enable them into the digital customer experience,” Kassab added.
Ram Ramachandran, head - Enterprise Sales Middle East, Africa and Turkey at Tech Mahindra, said: “Tech Mahindra with its strategic focus on Middle East & Africa as a key emerging market, views Vocalcom as a key partner in this growth initiative. We have recently signed the Channel Partner Agreement with Vocalcom which serves as an enabler for the exponential growth plans. This helps us in jointly positioning Vocalcom suite of cloud/contact centre solutions providing key business benefits to our customers. Tech Mahindra’s capabilities around contact centres has been with global customers and focus on cloud enablement is huge. I am excited that this opens up interesting opportunities for both Tech Mahindra and Vocalcom.”