NetBoss Technologies has been selected by Paltel to deploy its operation support system (OSS) transformation project.
The company will model the network, and through interfaces with Paltel’s Customer Relationship Management (CRM) system, will aim to ensure that affected services and customers are highlighted when network issues are encountered. Supported by the supplied trouble ticketing system, the project also aims to enable Paltel’s staff to respond to events with network restoration and proactive customer interaction activities.
Maen Melhem, Paltel’s general manager, said: “This project is all about providing the very best service quality to our growing customer base … Data services are growing exponentially, and we understand how dependent our enterprise and residential customers are on these services. We are making this investment in the OSS transformation project and NetBoss to ensure our customers are fully satisfied with the services we provide.”