Vocalcom has signed a strategic partnership with NCR Corporation to provide omnichannel cloud-based contact center services in the United Arab Emirates (UAE).
The company will provide NCR with its cloud contact centre solutions. NCR will integrate and resell the solution to customers in the local financial, retail, government and other sectors.
Once integrated with Vocalcom’s solutions, the NCR turnkey offer will provide a real omnichannel customer services management portal with a single consistent view that incorporates everything from phone, web chat, email, SMS and social networks. This will be in addition to its existing value added applications such as sales and complaint management and single view agent.
Ali Kassab, EVP Corporate Growth, ME, Africa, APAC of Vocalcom, said: “NCR is a global technology company renowned for transforming customer experiences with innovative solutions for multiple industries. Our Solutions will complement NCR’s solutions in enabling customer interactions.”
“With the unique offering of Vocalcom and the large coverage and expertise of NCR, we believe this partnership will see a vast array of success stories. Both companies have a mutual understanding of improving customers’ businesses and transforming the omnichannel customer experiences,” added Kassab.
Ahmad Jamal, MEA eBusiness solutions leader of NCR, said: “With NCR’s vast business presence across the region, we are pleased to enter the partnership with Vocalcom to enhance our customers’ experience in meeting the growing demand in the UAE for cloud-based contact centers with a single point of contact.”
“Our application across the digital and physical channels is flexible and scalable in allowing us to integrate smoothly with Vocalcom’s contact center platform. We will make our customers journeys easier in enabling their sales and service agents to connect with customers and prospects from anywhere in a seamless manner,” added Jamal.