Batelco Bahrain has launched an online portal for the enterprise, which allows corporate customers to login to the portal by inputting their Commercial Registration (CR) number. This service is the latest addition to the already established Batelco e-Services.
The portal allows business users to access information regarding their data circuits, giving customers full visibility on their account status and circuit performance. Enterprise customers can check the billing and activity status of all their circuits by simply entering their tag numbers. The portal also provides users with support services such as instant order tracking, upgrade requests, and quotation applications.
The operator has introduced a dedicated live chat line for enterprise support, which is also accessible via the e-Services portal. Specialists from the Batelco Service Management Centre (SMC) will be available on-hand to chat with and support business customers.
The upgraded e-Services gateway includes enhanced reporting on faults for data connectivity services, as well as a complaint management system which allows users to raise complaints online. Customers will receive a confirmation email, as well as a reference number, upon submitting any type of request or complaint. Corporate customers can also make use of a direct link to Batelco’s secure service monitoring portal, NetView, where they can view complete information on the utilisation, performance, and availability of network links.
Donya Al-Ansari, Batelco’s enterprise division general manager, said: “The portal will provide our customers with clear and complete views of all their data circuits, as well as equip them with an easy means to request further services.”