Etisalat has announced its new ‘Smart Mobi-Shop’ initiative to serve customers on the move across the city. The service will be launched in Dubai where a fleet of mobile customer service vans will bring Etisalat’s services to the residents.
Customers will have access to services, products and promotions and they can also renew their subscriptions at the Smart Mobi-Shops, which will be stationed at different locations across the city.
Khaled El Khouly, chief marketing officer at Etisalat, said, “Our new initiative is a reflection of our commitment to serve our customers better. From our customer care agents at ‘101’ and live chat on virtual apps to the social media platforms and new Smart Mobi-Shops, we want to make it highly convenient for customers to connect with us, enquire about their desired services and give us their valuable feedback. We believe that such open, two-way communication is important in helping us shape and adjust our offerings to meet the tastes and needs of our customers.”