Omani operator Omantel has selected TEOCO to provide multiyear managed services covering radio access network (RAN) planning and optimisation, including customer experience management.
TEOCO, a US provider of engineering, assurance and analytics solutions, will provide Omantel with a managed service including its suite of vendor independent solutions. This includes combining Geolocation, the InSync Customer Experience platform and autonomous drive testing to deliver improved customer quality of service. TEOCO will also use its complete RAN and service assurance solutions suite to plan and optimise Omantel’s GSM, 3G and 4G network infrastructures.
“TEOCO is a long-term partner for Omantel and the logical choice for our mobile network planning and optimisation needs,” said Samy Ahmed Al Ghassany, COO of Omantel. “We’re confident that TEOCO’s independent approach and its market-leading, multi-vendor tools will provide the best possible results in terms of network performance, capital overheads, and the network quality of service experienced by our subscribers.”
Andrew Miceli, vice president of sales for the Middle East at TEOCO, said: “Mobile operators in the Middle East and North African region are increasingly looking towards independent third party providers like TEOCO to manage their network planning and optimisation requirements. In doing so, operators can avoid the potential conflicts of interest that can arise when infrastructure vendors also control the optimization and planning of their network.”
Atul Jain, CEO at TEOCO, added: “This new network planning and optimisation deal extends our working relationship with Omantel in a new and exciting way. This agreement represents the second major tier one network that TEOCO manages in the Middle East and Gulf region. It also underscores TEOCO’s value to operators as an independent and objective provider of network services and solutions.”