Du on Sunday sought to reassure its customers that it was working to maintain normal services following multiple cable cuts that occurred near Egypt on one of its partners’ submarine cable systems.
“We would like to proactively inform our customers about multiple submarine cable cuts that took place near Egypt on our partners’ cable systems late last night on 23 January,” Du said in a statement.
“Work is currently underway on priority to repair the affected systems, and we are in constant touch with the submarine cable system providers. We have proactively taken all measures to re-route traffic through alternate cable systems to minimise impact.
Some of our customers, however, may temporarily experience slowness in broadband speeds during peak times.
“We regret the inconvenience to our customers and shall provide an update once we receive further information,” the statement added.