Ericsson expands CEM solution for networks

The software-based solution to be available in Q4 2016
CEM, Ericsson, Ericsson expands CEM solution for networks, Ericsson Expert Analytics, Ericsson Expert Analytics Release 16.1, Network CEM, Software


Ericsson has launched Expert Analytics Release 16.1, which extends its Customer Experience Management (CEM) solution to multi-play networks.

The new release gives operators a 360-degree view of multi-play and fixed-line customer experience. The software-based solution will become available in Q4 2016.

Ericsson Expert Analytics Release 16.1 leverages Ericsson’s global experience to provide actionable insights that span mobile consumer and enterprise services, as well as TV-focused offerings, and now also fixed-line and multi-play services.

Thomas Kinnman, head of product line, CEM & analytics, Ericsson, said: “Ericsson Expert Analytics has been very successful in the mobile marketplace, with several tier one operators relying on the solution globally. Ericsson Expert Analytics Release 16.1 adds Service Qualify Management functionality and related use cases to improve customer experience and operational efficiency for fixed and multi-play subscribers. This new functionality has evolved from Ericsson's proven fixed network capabilities that are in operation at several fixed network operators in Europe, North America and Asia.”


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