The Telecommunications Regulatory Authority (TRA) has recently launched the first phase of SmartPass service through the initiative ‘Single Sign-On,’ which aims to enable Emiratis, residents and business entities to use unified data once doing the government transactions online using a single access point. SmartPass, which provides each person with unified identity numbers, can be used to facilitate the electronic transactions through all government federal and local portals, and reach easily and safely for all services provided.
The SmartPass service will save time and efforts for government entities as well as help customers by reducing the cases of forgetting the passwords and username for each website as they can access one time using one account through his email address or mobile number.
H.E. Hamad Obaid Al Mansoori, Director General, TRA, said: “Establishing the foundation of e-government at the federal level and promoting an electronic lifestyle in the UAE are two of the TRA’s major strategic goals to achieve real transformation, which we hope will be experienced by everyone in the country – be they individuals or members of the government or private sectors.
“Single-Sign-On initiative is one of the 22 initiatives of the smart government, where our highest goal is achieving the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. Our aim for the next phase is connecting the smart services on local and federal basis, and provide unified portal for the customer where ever he is."
The service will initially enable customers to transact with four government agencies, namely the Ministry of Human Resources and Emiratisation, TRA, Sheikh Zayed Housing Programme, Emirates Post Group.
The government entities which are soon to be connected to SmartPass are Ministry of Climate Change and Environment, Emirates Identity Authority, FEWA, Ministry of Culture and Knowledge Development, Ministry of Infrastructure Development.
Users can access the application in Arabic or English by registering their information through service kiosks (SmartPass Devices) distributed in shopping malls and petrol stations. The system will ask users to enter their Emirates ID cards in the device and reset their password, which will be sent by SMS to their mobile numbers, in addition to fingerprint verification. Afterwards, customers can register their information and start their Single Sign-On session.
The application provides four service options when signing in for the first time, depending on customer requirements and desired level of privacy.
There will be 300 kiosks (SmartPass Devices) by end of 2016 planned to be distributed in shopping malls and available at any time, which the TRA plans to eventually increase up to 900.
The TRA also plans to launch the app for visitors who do not have Emirates IDs who can transact through their mobile numbers and be able to access services in entertainment and shopping centres, as well as in other initiatives and services that will increase their comfort and happiness while in the country.
TRA calls on all citizens and visitors to register for the new SmartPass service in order to benefit from its useful features.