Union Insurance has announced it has chosen UAE telecom Etisalat to manage its IT network infrastructure to help the firm deliver high-value insurance products to customers in the region.
Union Insurance was one of the early adopters of Etisalat's Managed Telephony and Data Connectivity solutions and will now outsource the operations and management of its entire network including LAN switches, security and wireless infrastructure.
The nature of the partnership is to achieve operational efficiency, higher business continuity and get access to the latest technology and expertise.
Abdul Muttaleb M Al Jaedi, managing director and CEO, Union Insurance said: "We are proud to work with Etisalat on the outsourcing of our core infrastructure which has helped us better allocate internal resources on integral projects and core business activities. This is a strategic business decision that will leverage innovation, enhance our competitive advantage and enable us to deliver superior customer service."
Salvador Anglada, chief business officer, Etisalat added: "Organisations are constantly looking at services and solutions to efficiently manage their resources and help them meet future business challenges, while providing cost savings and service level improvements.
"Outsourcing of these functions provides significant value to Union Insurance in the long run helping the organisation reduce operational expenses, maintain their competitive position and most importantly bring in efficiency, transparency and resilience through new technology. The agreement also helps Union Insurance to stay ahead of the curve with access to Etisalat's expertise which will ensure adherence to industry standards and policies in maintaining this infrastructure."