TRA UAE received a delegation from the telecom and IT authority of Kuwait. The visit was aimed at reviewing the best practices and strategies related to the regulatory affairs and licensing management, development of provided services, and customer happiness.
The visit agenda included a detailed presentation prepared by the regulatory affairs of the TRA team. The presentation included a general overview of the sector, including growth and subscriptions. It also mentioned the regulations concerning competitiveness among licensed service providers in the telecom sector, and interconnection between the licensed networks.
The TRA customer happiness section provided a detailed explanation on several topics including the organisational structure, methodology and framework of government services development, in addition to presenting some projects and initiatives developed by TRA, the development of the TRA call centre 80012, and development of the service centers’ environment.
H.E. Hamad Obaid Al Mansoori, TRA Director General, said: "We welcome our brothers and sisters from the State of Kuwait. We stress on the importance of this type of visits in enhancing coordination, cooperation and exchange of expertise and knowledge among the GCC Countries, especially in the field of communications and smart government, which are among the most important pillars of sustainable development at the moment."
H.E. Al Mansoori added: :"In TRA, we have been able to accomplish great achievements towards enhancing the culture of customer happiness, by including it as a key element in all initiatives and projects developed by various TRA departments. In this context, we work in line with the vision stipulated in the Emirates Programme for Excellence in Government Services, which aims to rating the UAE among the top countries in the world and providing seven-star government services by 2021."
The Kuwaiti Delegation included Maysa Al Jassim, Head of Licensing, Noura Al Humaidi, Head of Customer Services, and Farah Al Hajeri from the Legal Department. During the two-day visit, the delegation visited TRA offices in Dubai and Abu Dhabi, and was accompanied by Helena Askholt, Director of Regulatory & Licensing, Nada Al Fardan, Manager of Consumer Affairs, Omar Alradaideh, Senior Regulatory & Licensing Officer, Ahmad Al Suwadi, Head of Services Development, and Maryam Bin Sulaiman, Customer Happiness Center Leader.