Zain Iraq extends managed service contract with Ericsson

Expanded scope of contract includes a service operation centre and energy network operations centre
Zain Iraq CEO Ali Al Zahid  with Rafiah Ibrahim, president and head of Ericsson MEA
Zain Iraq CEO Ali Al Zahid with Rafiah Ibrahim, president and head of Ericsson MEA

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Zain Iraq has extended its managed services contract with Ericsson till 2021. The scope of the contract has also been expanded. Ericsson will be supplying a service operation centre and energy network operations centre to Zain Iraq.

Ali Al Zahid, CEO, Zain Iraq, said: “Based on our first five years together, we know that Ericsson reflects our own core values in maintaining standards and service delivery. During the next five years, as we continually upgrade and expand our network, we expect even greater success by ensuring that exceptional network and service performance is available for our customers.”

Rafiah Ibrahim, president and head of Ericsson Middle East and Africa, said: “Making these improvements to our existing deal with Zain Iraq will greatly assist the operator to transition from network performance to service performance, and we look forward to facilitating this evolution as a trusted partner and supplier.”

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