Huawei, in cooperation with Dubai Smart Government is implementing the Happiness Meter in its exclusive service centres in Dubai and Abu Dhabi.
The brand plans to measure customer happiness in real time and interact immediately to solve any problems. The meter will be connected to Huawei’s HiCare application which also allows customers to connect with the Huawei after-sales services through their device and get quick responses to any issues they may be having. The UAE service team will be the first team globally to measure happiness of the customers in real time, the vendor has said.
HE Wesam Lootah, CEO of Smart Dubai Government said: “Dubai has succeeded in instilling the pursuit of happiness as an organisational culture, and today many international companies not only call the UAE home, but have adopted our leadership’s vision of putting people satisfaction and happiness first. This initiative by Huawei’s goes hand-in-hand with the Smart Dubai Office led Happiness Index. This step highlights the fact that the future collective happiness of Dubai society will stem from an integrated process, led by government initiatives, but with the contribution of all communities, and through the adoption of policies and practices that improve the wellbeing of all.”
"Huawei is constantly building on its commitment to ensure outstanding customer service by putting consumers at the heart of our business. With the new Happiness Meter, we not only seek to ensure the quality of the after sales experience, but also to make sure customers always leave the Huawei service centres with a smile on their faces,” said David Wang, country manager of Huawei Consumer Business Group in the UAE.
Huawei’s first dedicated customer service centre was opened in 2015 in Dubai and with the recent opening of the Abu Dhabi service centre, Huawei now has 47 dedicated customer service centres in the region.