Huawei calls upon operators to optimise CAPEX structure

OPEX optimisation requires customer service “intelligentisation”
Ryan Ding, Huawei's executive director of the board and president of carrier business group
Ryan Ding, Huawei's executive director of the board and president of carrier business group

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Demand for traffic is still growing rapidly and operators should focus on optimising their CAPEX investment structure to obtain better return on investment, according to Huawei. 

At the 9th Huawei User Group Meeting in Xi'an, Ryan Ding, Huawei's executive director of the board and president of carrier business group, delivered a keynote speech on "Listening, Collaborating and Improving". He spoke about Huawei's focus on building customer service and measures for continuous customer-centric improvement. 

According to Ding, more innovative and agile service models are needed to meet the challenges of increasing service volumes and more diversified customer demands. "Our customer's voice is the driving force behind Huawei's continuous improvement,” said Ding. “Our target is to help customers solve problems, improve operational efficiency, increase revenue, and achieve business success," he said.   

Addressing operators' concern about CAPEX, Ding said that "demand for traffic is still growing rapidly and CAPEX efficiency should be improved. He believes operators should focus on optimising their CAPEX investment structure to obtain better return on investment. For example, he added that many operators in Asia-Pacific benefit from positive 4G investments. He explained that regional CAPEX investment structure is more reasonable in Asia-Pacific. 

Ding further drew attention to the fact that globally, the average OPEX is four times that of CAPEX. After in-depth analysis of operators' OPEX components, Ding provided four major OPEX optimisation directions: network modernisation, O&M automation, customer service “intelligentisation” and marketing digitisation. He further illustrated how Huawei GTSC uses digital technologies to change its delivery model to achieve centralised, real-time, and intelligent data management, and to achieve rapid global collaboration and deployment of resources. 

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