Bosch strengthens partnership with Avaya for next-gen workplace

$60 million agreement to provide communications solutions to 160,000 Bosch associates worldwide
"This reflects our ability to create innovative solutions that go beyond our own product space," says Abou-Ltaif.
"This reflects our ability to create innovative solutions that go beyond our own product space," says Abou-Ltaif.

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Bosch Group has expanded its partnership with Avaya to help support Bosch’s digital transformation strategy across its global operations.

Avaya Private Cloud Services (APCS) has signed a $60 million agreement with Bosch to provide a range of business communications solutions to 160,000 Bosch associates worldwide.

The five-year deal builds on Avaya’s existing relationship with Bosch and is part of the group’s wider “Next Generation Workplace” project, designed to further support a globally connected and agile workforce. The "Next Generation Workplace" is a long-term project for Bosch that aims to make efficient mobile working even easier for associates.

Through the Avaya APCS solution provided, Bosch aims to reduce total cost of ownership (TCO) for the provision of voice services by as much as 20%.

Klaus Hüftle, senior VP, Bosch GmbH said: “We have made a major commitment to drive agility by investing in our IT infrastructure. Accordingly, we need trusted partners that can help us deliver on our vision of the ‘Next Generation Workplace’ and deliver the required levels of quality and service to our associates.

“Avaya’s proven ability to deliver to demanding deadlines, deep knowledge of our business needs and the technical expertise to execute flawlessly makes them a natural choice to be one of those trusted partners. They are helping us to create a global standard solution that will be made available to Bosch’s 440+ subsidiaries and regional companies.”

“This new agreement reflects the confidence and trust that Bosch has built up in Avaya, our capability to deliver on this scale of project, and our ability to create innovative solutions that go beyond our own product space. We are strengthening our relationship with a world-leading technology company, and playing our part in helping Bosch to achieve its digital transformation objectives and empower its workforce,” said Nidal Abou-Ltaif, president, Avaya International.

Avaya will provide a range of private cloud-based voice, contact centre and collaboration services, helping Bosch’s central IT department to roll out standardised solutions to all Bosch group companies worldwide. Avaya’s infrastructure integration solution will also provide enterprise-class assured voice services to Bosch users where they are interfacing through the Skype for Business desktop client.

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