Orange tackles growing technology sprawl with Multisource Service Integration (MSI)

50 per cent of IT employee time is wasted on root cause analysis
Infrastructure, MSI, Sprawl, Networks, Orange


A big wall companies are hitting, as they digitally revamp their operations, is technology infrastructure sprawl and complexity.

The average number of service providers a company deals with for their SD-WAN, LAN, mobile or voice networks has tripled in recent years; even more so if you factor in an international business with local branches and providers spread across multiple regions. 15 (or more) service providers is the norm for enterprises and will increase as cloud and digital service grow in the region.

Complexity can decrease user experience, increase costs and hamper overall performance and efficiency. 50 per cent of IT employee time is wasted on root cause analysis. The average hourly cost of an infrastructure failure is $100,000.

According to research by Gartner, 50 per cent of large enterprises will require an MSI approach for their vendor management by 2022, up from 10 per cent in 2018.

MSI brings simplicity and ease of transition, which is particularly important in SDx contexts. What’s more, orchestrating such complex ecosystems implies strong investment in new technologies such as Robotic-Processed Automation and AI for Ops.

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