Check it out: Avaya opens customer experience and innovation centre in Saudi Arabia

Avaya's first in the nation.
Avaya, Saudi Arabia, Customer, Experience, Innovation, Middle East, Tech, Technology, Society, Business


Image: Riyadh at night.

Avaya has opened a new customer experience centre in Saudi Arabia – its first in the kingdom.

The new space is located in the Information Technology and Communications Complex (ITCC), a commercial and housing development in Riyadh. It was formally opened on January 31.

According to Avaya executives, the centre will serve as a design and test bed for solutions to local business challenges. Open to Avaya customers, channel partners, academics and others, the space features facilities “in which local innovators can work to create technological answers to some of the country’s most pressing challenges.”

The centre will also enable Avaya’s partners and customers to design solutions embedding advanced technologies such as AI and blockchain into their contact centre and unified communications platforms. There are also plans to employ more local Saudi staff at the centre, in line with efforts throughout the kingdom for Saudisation.

Editor's Choice

From the mag: ITU head Houlin Zhao on going beyond 5G – and why tech must be able to lift society
5G may have great transformative power. But it’s meaningless unless it can also be used to improve people’s lives, says International Telecommunication Union Secretary-General Houlin Zhao.
Society on the move: Dr Nuria Oliver on how data – and mobile phones – can make the world a better place
Data can help lift up society and make the world a better place, says Dr Nuria Oliver. And a key part of that: mobile phones.
From the mag: how TRA Bahrain is creating a framework for the future
Bahrain may be the smallest nation in the Gulf. Yet its telecommunications landscape is one of the most innovative and advanced – due in no small part to the work of the Kingdom’s Telecommunications Regulatory Authority (TRA).

Most popular

Don't Miss a Story