Opinion

New age: how call centres are trying to balance efficiency, round-the-clock service and the human touch

New age: how call centres are trying to balance efficiency, round-the-clock service and the human touch

Opinion
From 3D printed offices to on-demand apps for anything and machine learning and virtual assistants, technology is reshaping the way we communicate with each other everywhere.
Does device entitlement software in smartphones signal new growth for VoLTE?

Does device entitlement software in smartphones signal new growth for VoLTE?

Opinion
Go!Foton at ANGA COM: “Taking short-cuts with your network infrastructure will only come back to haunt you”

Go!Foton at ANGA COM: “Taking short-cuts with your network infrastructure will only come back to haunt you”

Opinion
Beyond productivity: The human side of the digital workplace quantified

Beyond productivity: The human side of the digital workplace quantified

Opinion

Global digital commerce spend to rise 60%: Juniper

Opinion
Spending will approach $15 trillion annually, online goods payments soar as retailers develop omnichannel strategies
Mobile operator core revenues to fall by over $50 billion over next five years

Mobile operator core revenues to fall by over $50 billion over next five years

Opinion
Study identifies new revenue streams and cost savings to offset voice and data decline
There is no silver bullet for cyber-security but a unified defence is the best approach

There is no silver bullet for cyber-security but a unified defence is the best approach

Opinion
By: ‎Mohammad Jamal Tabbara, Senior Systems Engineer – UAE & Channel at Infoblox
Traditional security defences may prove inadequate for effective GDPR strategies, warns Aruba

Traditional security defences may prove inadequate for effective GDPR strategies, warns Aruba

Opinion
With future attacks on personal data almost certain, it’s time to add a new layer of security analytics and monitoring to enable fast response reporting
Vulnerable identities

Vulnerable identities

Opinion
The concern around data privacy is bigger than your Facebook woes
Internet of Broken Things? 10 key facts about IoT

Internet of Broken Things? 10 key facts about IoT

Opinion
It’s crazy to think that devices with the potential to enable so much damage to homes, businesses and even entire cities often lack basic security design, implementation and testing.
2018 for service providers

2018 for service providers

Opinion
Next generation networks will incorporate an end-to-end view of the user experience from the datacentre to the end devices
The Why, the What and the How of a digital transformation

The Why, the What and the How of a digital transformation

Opinion
For business-driven organisations, expected revenue-generation/benefits supported by a bold vision of the digital services/roadmap, help a lot in re-adapting mentalities of the decision-makers in place, stabilising the focus, and optimising the magnitude of the innovation.
Looking beyond 5G

Looking beyond 5G

Opinion
Don't let your investment in 5G deter you from investing in a better network experience for your current customers