Virgin Mobile UAE launches customer service chat app

Virgin Mobile has launched a new in-app customer support chat service, designed to make it easier for customers to get the help they need.
Virgin, Mobile, Tech, Telecoms, Service

Share

Image: Virgin Mobile's Sir Richard Branson in stranger times.

Customers can get quick answers to their questions in real time by simply tapping the chat option in the app. A digital in-app chat session will immediately open and link them to a customer care ‘champion' without the need to make a call.

Karim Benkirane, Managing Director, Virgin Mobile UAE, commented: "Everything we do at Virgin Mobile is designed to make our customers' lives as simple as possible and allow them to manage everything from sign-up to customising their plans via our award-winning app. Launching our new in-app chat service was the next step in providing total control to our customers, allowing them to connect with us in an easy, fast and convenient way.

"We wanted to reflect our fun, light hearted personality with this feature, and invited the team to design their own bitmoji to express their individual characters and create a more personal touch for our customers," he concluded.

A version of this story first appeared at ITP.net.

Editor's Choice

Meet Kiri, Vodafone's new digital human
Vodafone has revealed the name of its new digital human. Say kia ora to Kiri. Plus: how FaceMe and Tatau are making waves with blockchain and in the Middle East.
VIDEO: CommsMEA interviews Sophia the robot
CommsMEA editor Ben Mack speaks with Sophia, the social humanoid robot, at Etisalat's stand at GITEX 2018.
From the mag: Optiva and opportunity through openness
A lot of companies may talk a big game about transparency and diversity. But few are practising what they preach quite like Optiva. CEO Danielle Royston talks about the importance of being open, hiring the best people for the job - and what comes next.

Most popular

Don't Miss a Story