2018 CommsMEA Awards winners: Business Service Initiative of the Year
And the winner of the Business Service Initiative of the Year is...
Avaya's Faten Halabi on refocusing on the customer experience
From the mag: Faten Halabi, regional sales leader at Avaya, chats about how customers’ communication preferences are disrupting the traditional engagement model – and what service providers can do to deliver experiences with context across every channel.
Pixcom and Avaya accelerate the delivery of cloud-based communications to SMEs
The partnership is designed to bring solutions such as unified communications, and contact centre solutions to SMEs
Bahrain Ministry of Foreign Affairs implements digital transformation project with Avaya and Batelco
Project aimed at ensuring the safety and happiness of citizens around the world, new technologies designed to enhance collaboration and productivity of ministry offices while lowering operational costs
Avaya and Arowana consulting join forces to transform customer experience
Arowana Consulting will become Avaya partner; two companies will deliver solutions targeted at hospitality, healthcare and retail sectors
Avaya and Afiniti partner to bring AI to the contact centre
Afiniti Enterprise Behavioral Pairing will help improve enterprise customer experience and contact centre performance
Intraconsult Telecom partners with Avaya to enhance communications offerings
Specialising in multi-service platforms for communication solutions, Intraconsult Telecom will deliver Avaya solutions for key industry verticals, including hospitality, government, and oil and gas, as well as targeting the SMB sector.
Avaya acquires Spoken Communications paving a clear path for cloud migration
Avaya and Spoken to deliver a compelling cloud-native CCaaS portfolio