contact centre

Bosch strengthens partnership with Avaya for next-gen workplace
$60 million agreement to provide communications solutions to 160,000 Bosch associates worldwide
The march towards zero
Automated customer journey mapping reduces unwanted customer contacts
Avaya launches new feature-rich contact centre solution
New solution to help mid-size businesses deliver superior omni-channel experience
Avaya named a contact centre leader by Gartner
16th year as a leader in the Gartner magic quadrant for contact centre infrastructure
Walk the talk
Amidst the plethora of options, differentiating the experience is no easy game.