customer engagement

Flytxt expands its network in Asia to eight mobile telcos
Flytxt NEON-dX to provide Viettel Telecom with AI-driven automated marketing
By focussing on how the customers feel and showing them value beyond the technical specifications, brands can build a loyalty that is tough to shake off.
Key to creating loyalty with rewards programmes
Successful rewards programmes reach a high return on investment by building loyalty
Leveraging the inertia effect of Ramadan
Presence during Ramadan season is key to getting more engagement for rest of the year
Experience is the new KPI
Customer experience is going to remain the main differentiator
The theory of natural selection
The digital era seems to be quite in sync with Darwin’s theory
Right engagement can make a difference
Customers expect real-time, personalised, customisable experiences
Avaya named a contact centre leader by Gartner
16th year as a leader in the Gartner magic quadrant for contact centre infrastructure
Avaya launches multi-touch customer engagement solution
Avaya Oceana to enable visualisation of the customer journey across all touch points