customer experience

Ooredoo Oman revamps customer service with Digital Champions
Upon joining, the new Champions will be trained on the necessary communications skills to handle clients on social media and chat. The new direction in its customer care is part of Ooredoo’s efforts to transform Oman’s digital landscape.
Coverage Centre launched with provision of a field survey to test, measure, analyse the quality of mobile operator networks in the UAE, and simulate user experience.
The Why, the What and the How of a digital transformation
For business-driven organisations, expected revenue-generation/benefits supported by a bold vision of the digital services/roadmap, help a lot in re-adapting mentalities of the decision-makers in place, stabilising the focus, and optimising the magnitude of the innovation.
Looking beyond 5G
Don't let your investment in 5G deter you from investing in a better network experience for your current customers
Zain Kuwait launches Zain Life brand to offer smart living solutions
Zain Life offers services and solutions in the fields of Smart Homes through a number of security devices , as well as digital entertainment solutions through the PlayStation VR device. The new brand also offers new solutions in the customer experience space through the all new Zain Smart Branch .
Zain Saudi carves a new network strategy in partnership with Huawei
Under the terms of the agreement, Huawei and Zain will work together to accelerate the deployment of 4.5 to 5G networks, make further advances towards full cloudification, and produce additional strategy and planning in the field of ICT Synergy Cloud.
du launches new loyalty programme for select customers
du Concierge is a bespoke loyalty programme developed by du in partnership with Peacock Concierge for a selected number of clients
Flytxt expands its network in Asia to eight mobile telcos
Flytxt NEON-dX to provide Viettel Telecom with AI-driven automated marketing
Zain Bahrain hosts Customer Interaction Day
Self-service represents more than 80% of all customer interactions with Zain Bahrain