customer experience

Ooredoo Oman revamps customer service with Digital Champions
Upon joining, the new Champions will be trained on the necessary communications skills to handle clients on social media and chat. The new direction in its customer care is part of Ooredoo’s efforts to transform Oman’s digital landscape.
Coverage Centre launched with provision of a field survey to test, measure, analyse the quality of mobile operator networks in the UAE, and simulate user experience.
du to update and upgrade DMI's FM transmission platform
Upgrade includes revising, and widening the coverage, and increasing power to the system
WhatsApp extends service to businesses
WhatsApp Business enables users to personalise the customer experience
Zain Saudi improves QoE with Openwave Mobility
NFV-based mobile traffic management solution helps manage encrypted traffic better
Airtel: Engineered for speed
Bharti Airtel on how the brand has re-imagined its business model with Open Network Infrastructure and digitised wholesale
Telecom industry isn't very successful in customer engagement, says STC CEO
The contribution of digital economy to Middle East GDP is less than 5%
Winning the video game as a Content Navigator
A.T. Kearney research develops the concept assessing limitations and demands of the market
Upcoming Huawei store aims to connect customers to the brand
The new experience store will be the first Huawei standalone store in the Middle East and Africa
The trouble with telecoms brands and the keys to brand success
The average NPS for mobile telcos is much lower than that of other sectors