customer service

UAE customers expect immediate help - new Avaya report
Four out of five UAE consumers want an immediate response from the organisations they contact.
Avaya and Afiniti partner to bring AI to the contact centre
Afiniti Enterprise Behavioral Pairing will help improve enterprise customer experience and contact centre performance
Ooredoo Oman revamps customer service with Digital Champions
Upon joining, the new Champions will be trained on the necessary communications skills to handle clients on social media and chat. The new direction in its customer care is part of Ooredoo’s efforts to transform Oman’s digital landscape.
New solution from Telstra enables easy set-up of guest WiFi
Research conducted by Telstra showed access to free Wi-Fi is a key factor for customers when choosing between two similar businesses. 66 percent of respondents said they wanted free Wi-Fi from businesses such as cafes and pharmacies, with the number jumping to over 80 percent for 18-24 year olds.
TRA UAE reveals the first 5-star customer service centre
The evaluation process focuses on the quality of provided services, the speed of completion of transactions, the manner of dealing with customers by answering inquiries and providing adequate information to all their questions.
Huawei calls upon operators to optimise CAPEX  structure
OPEX optimisation requires customer service “intelligentisation”
The emotional score
By focussing on how the customers feel and showing them value beyond the technical specifications, brands can build a loyalty that is tough to shake off.
du looks at AI to revamp customer services for the next gen audience
Telco collaborates with AI companies in association with Dubai Future Accelerators