customer service

PTCL partners with Nokia to level up customer service in Pakistan
Pakistan Telecommunication Company Limited has deployed a range of Nokia software products to enhance customer satisfaction across the country
Meet Kiri, Vodafone's new digital human
Vodafone has revealed the name of its new digital human. Say kia ora to Kiri. Plus: how FaceMe and Tatau are making waves with blockchain and in the Middle East.
Zain Bahrain debuts customer service chatbot
zBot will automate customer service questions.
Vodafone becomes world's first telco with a digital human
Debuting with help from New Zealand company FaceMe.
du continues to invest in more stores in UAE
Physical store openings are part of strategy to improve customer service and increase satisfaction.
Avaya and Afiniti partner to bring AI to the contact centre
Afiniti Enterprise Behavioral Pairing will help improve enterprise customer experience and contact centre performance
Ooredoo Oman revamps customer service with Digital Champions
Upon joining, the new Champions will be trained on the necessary communications skills to handle clients on social media and chat. The new direction in its customer care is part of Ooredoo’s efforts to transform Oman’s digital landscape.
New solution from Telstra enables easy set-up of guest WiFi
Research conducted by Telstra showed access to free Wi-Fi is a key factor for customers when choosing between two similar businesses. 66 percent of respondents said they wanted free Wi-Fi from businesses such as cafes and pharmacies, with the number jumping to over 80 percent for 18-24 year olds.