customer service

UAE customers expect immediate help - new Avaya report
Four out of five UAE consumers want an immediate response from the organisations they contact.
Meet Kiri, Vodafone's new digital human
Vodafone has revealed the name of its new digital human. Say kia ora to Kiri. Plus: how FaceMe and Tatau are making waves with blockchain and in the Middle East.
Zain Bahrain debuts customer service chatbot
zBot will automate customer service questions.
Vodafone becomes world's first telco with a digital human
Debuting with help from New Zealand company FaceMe.
du continues to invest in more stores in UAE
Physical store openings are part of strategy to improve customer service and increase satisfaction.
Avaya and Afiniti partner to bring AI to the contact centre
Afiniti Enterprise Behavioral Pairing will help improve enterprise customer experience and contact centre performance