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Upon joining, the new Champions will be trained on the necessary communications skills to handle clients on social media and chat. The new direction in its customer care is part of Ooredoo’s efforts to transform Oman’s digital landscape.
Research conducted by Telstra showed access to free Wi-Fi is a key factor for customers when choosing between two similar businesses. 66 percent of respondents said they wanted free Wi-Fi from businesses such as cafes and pharmacies, with the number jumping to over 80 percent for 18-24 year olds.
The evaluation process focuses on the quality of provided services, the speed of completion of transactions, the manner of dealing with customers by answering inquiries and providing adequate information to all their questions.