customer service

The emotional score
By focussing on how the customers feel and showing them value beyond the technical specifications, brands can build a loyalty that is tough to shake off.
du looks at AI to revamp customer services for the next gen audience
Telco collaborates with AI companies in association with Dubai Future Accelerators
Experience is the new KPI
Customer experience is going to remain the main differentiator
TRA's implementation of Erteqa to give a powerful voice to the customer
Initiative aims to encourage positive competition among service providers
The analytics advantage
Contact centre analytics improve service quality keeping the bottom line in mind
TRA UAE launches ‘Erteqa’ for improved customer service
Initiative aims to boost customer happiness in Etisalat and du service centres
Omni-channel customer service
Superior service is delivered when a telco is able to anticipate the customer’s needs
Phone faults drive to switch operator
Poor service of faulty devices by operators causing customers to change networks