customer service

TRA UAE launches ‘Erteqa’ for improved customer service
Initiative aims to boost customer happiness in Etisalat and du service centres
Omni-channel customer service
Superior service is delivered when a telco is able to anticipate the customer’s needs
Phone faults drive to switch operator
Poor service of faulty devices by operators causing customers to change networks
CASE STUDY: Providing better customer service
Asiacell requested a customised solution to CommScope to solve interference problems
Service is paramount
Operators continue to invest millions of dollars in mobile broadband infrastructurE
Ready for 4G?
Is customer service at risk of being neglected amid the clamor for 4G?
Omantel hires Aito to deploy analytics software
Telco aims to improve customer experience by analysing customer analytics