Ooredoo Oman revamps customer service with Digital Champions
Upon joining, the new Champions will be trained on the necessary communications skills to handle clients on social media and chat. The new direction in its customer care is part of Ooredoo’s efforts to transform Oman’s digital landscape.
Beyond connectivity
Industry experts explain how operators should upgrade their networks
Keeping the customer sweet
Operators need to maintain their quality of service to avoid losing customers
COMMENT: Securing big data
Organisations learn new ways to extract more value from the collected data
Global multinationals are demanding more from telcos
MNCs expect better services when it comes to network performance and customer support
COMMENT: What is the citizen's role in a smart city?
Where are inhabitants in the definition set by the industry?
COMMENT: Are we ready for 5G?
Christian Bartosch comments how operators should face 5G in the region
Phone faults drive to switch operator
Poor service of faulty devices by operators causing customers to change networks