Meet Mahboub, Dubai RTA's new AI personal assistant

Roads and Transport Authority reveals a sophisticated artificial intelligence initiative, branded Mahboub.
Tech, Dubai, Technology, AI, Services, Artificial intelligence, RTA

Share

Image: Mahboub is a chat bot system which enables RTA customers to communicate through an automated environment.

Dubai’s Roads and Transport Authority (RTA) has unveiled a sophisticated artificial intelligence initiative, branded Mahboub, which acts as a personal assistant for customers.

Mahboub is a chat bot system which enables RTA customers to communicate through an automated environment. Clients can inquire about services such as documents required for renewing driver’s licence, and the system will respond to them without involving call centre staff, said Mohammed Al Khayat, director of smart services, at RTA’s Corporate Technology Services Sector.

Customers can also inquire about interactive services such as nol card balance, and transactional services such as the renewal of driving licences or vehicle registration, added Al Khayat.

The system is bilingual (Arabic/English) and can be accessed through RTA’s website. More channels will be added to the system in future.

RTA already uses AI in several services including the automated control of the metro service frequency, emergency response system at the Enterprise Command and Control Centre and drones.

AI is also used in the Al Raqeeb System to monitor the performance and fatigue of its public transport drivers.

Editor's Choice

Bahrain tops London and Silicon Valley for percentage of female startup founders - new report
Said to be among top 10 startup ecosystems with the largest share of female founders.
From the mag: Inside O2O2’s quest for fresher air with fashionable face masks
O2O2 isn’t just a face mask that’s been hitting the runways at Fashion Weeks worldwide. It’s also tackling the problem of polluted air at its source. Is there anything apps and mobile networks can’t do?

Most popular

Don't Miss a Story