Image: Mahboub is a chat bot system which enables RTA customers to communicate through an automated environment.
Dubai’s Roads and Transport Authority (RTA) has unveiled a sophisticated artificial intelligence initiative, branded Mahboub, which acts as a personal assistant for customers.
Mahboub is a chat bot system which enables RTA customers to communicate through an automated environment. Clients can inquire about services such as documents required for renewing driver’s licence, and the system will respond to them without involving call centre staff, said Mohammed Al Khayat, director of smart services, at RTA’s Corporate Technology Services Sector.
Customers can also inquire about interactive services such as nol card balance, and transactional services such as the renewal of driving licences or vehicle registration, added Al Khayat.
The system is bilingual (Arabic/English) and can be accessed through RTA’s website. More channels will be added to the system in future.
RTA already uses AI in several services including the automated control of the metro service frequency, emergency response system at the Enterprise Command and Control Centre and drones.
AI is also used in the Al Raqeeb System to monitor the performance and fatigue of its public transport drivers.