With the launch of INOC, Omantel is able to meet customer experience key performance indicators (KPIs) while troubleshooting network issues before they can impact service quality. The INOC has been deployed in response to the growth of Omantel's wholesale international consumer base and expanding global footprint.
For customers, INOC acts as a central point of contact that provides them with real-time information on end-to-end network availability and performance. It aims to deliver operational and customer experience excellence by ensuring 100 per cent up time of the network. It also monitors international services offered by Omantel via terrestrial and submarine cable systems to guarantee smooth network operations.
Salim Al Mazrui, the general manager for wholesale operations at Omantel said “Oman is located at the nexus between Asia, Africa and Europe. With INOC, we have a dedicated team of networking experts perfectly positioned to solve networking challenges and expedite how issues are resolved across the globe. INOC allows us to better serve our wholesale customers and partners who now benefit from a 24/7 single point of contact to resolve any network-performance related issues as they occur. This is another step forward on our journey to deliver a world-class infrastructure which utilises our geographic advantage in Oman.”
The dedicated team at INOC proactively communicates with international customers to resolve any incidents or outages which may affect services. The INOC is set to expand in the near future to further increase its scope and wide its role.