Omantel launches a dedicated international network operations centre (INOC)

INOC gives its service support teams visibility into performance and network availability.
The INOC is set to expand in the near future to further increase its scope and wide its role
The INOC is set to expand in the near future to further increase its scope and wide its role


With the launch of INOC, Omantel is able to meet customer experience key performance indicators (KPIs) while troubleshooting network issues before they can impact service quality. The INOC has been deployed in response to the growth of Omantel's wholesale international consumer base and expanding global footprint.

For customers, INOC acts as a central point of contact that provides them with real-time information on end-to-end network availability and performance. It aims to deliver operational and customer experience excellence by ensuring 100 per cent up time of the network. It also monitors international services offered by Omantel via terrestrial and submarine cable systems to guarantee smooth network operations.

Salim Al Mazrui, the general manager for wholesale operations at Omantel said “Oman is located at the nexus between Asia, Africa and  Europe. With INOC, we have a dedicated team of networking experts perfectly positioned to solve networking challenges and expedite how issues are resolved across the globe. INOC allows us to better serve our wholesale customers and partners who now benefit from a 24/7 single point of contact to resolve any network-performance related issues as they occur.  This is another step forward on our journey to deliver a world-class infrastructure which utilises our geographic advantage in Oman.”

The dedicated team at INOC proactively communicates with international customers to resolve any incidents or outages which may affect services. The INOC is set to expand in the near future to further increase its scope and wide its role.

REGISTER NOW | Webinar Event | Security you can bank on – Safeguarding the Middle East’s financial sector

Presented in partnership with security and network specialist Cybereason, the second in the three part webinar series will bring together a panel of experts to discuss how banks and financial institutions are evolving their service offering while simultaneously staying one step ahead of the cyber criminals who seek to bring their operations crashing to the ground.

Editor's Choice

Emerson expands analytics platform for industrial enterprise-level wireless infrastructure management
Plantweb Insight platform adds two new Pervasive Sensing applications that manage wireless networks more efficiently with a singular interface to the enterprise
Digitalisation seen as a competitive advantage by Middle East private businesses
Nearly 80 per cent of private business leaders acknowledge that digitalisation can impact business sustainability
Etisalat introduces Multi-Access Edge Computing architecture delivering best-in-class video streaming performance for 5G networks
MEC architecture achieves performance gains of as much as 90% in video streaming, validating how ultra-low-latency applications will be delivered over 4G and 5G networks

Most popular

Don't Miss a Story